Melbourne woman charged $170 for a six-minute trip warns Aussies about potential scam on rideshare app
A young woman has warned Aussies to remain vigilant for a rideshare scam after she was charged $170 for a six-minute DiDi ride.
A young woman has warned Aussies to remain vigilant for a rideshare scam after she was charged $170 for a six-minute DiDi ride.
Isabella ordered a car to take her and three friends from Richmond to Prahan after the Weeknds concert at Melbournes Marvel Stadium on Monday night.
She woke up on Tuesday morning to a message from the rideshare that said she had been charged a severe mess cleaning fee to the tune of $150.
Unfortunately a drivers vehicle was left messy/damaged and required cleaning. Based on the supporting info provided by the driver, a $150 cleaning fee was applied to help get the drivers car clean and back on the road, it said.
The $150 severe mess fee is applied when there is a severe mess, stain or spill.
However, Isabella said she and her friends had done nothing of the sort.
Keep in mind, this is the biggest fee that they could have charged us, she said.
...We were sober and had no food, no drinks, nothing.
Melbourne music fan Isabella (pictured) was charged almost $170 by DiDi for a six-minute trip after her driver unfairly added a $150 severe mess cleaning fee
The initial fare was $19.36 but ballooned to $169.36 once the fee was added.
Isabella has tried to email, call and message DiDi through apps like Instagram and TikTok but has been unable to get through.
I have tried the entire day to get this appealed but the app is horrible. It doesnt let me choose a specific reasoning. It just has FAQs, she said.
Ive even gone so far as to find people on LinkedIn that work for DiDi and text them.
Isabella added that her friend had overheard the driver mocking them while they were in the car.
My friend speaks Hindi and he heard him say that we were idiots and stuff in the car on the phone, while he was driving, she said.
Please like, share and be careful with DiDi.
Several Aussies said they had experienced a similar issue with the rideshare company and that more evidence of the severe mess was needed.
I literally had the exact thing happen to me, it was the most infuriating thing! On top of the $150, they went the wrong route too adding $25 to our $75 trip, one said.
This is why I think all DiDi need internal cameras for our safety and theirs. Dashcams facing both ways should be mandatory, a second wrote.
A third suggested: Dispute it with your bank. They will have to prove the damage, which they obviously cant, and it will be an easy, although frustrating, win.
Daily Mail Australia has contacted DiDi for comment over the incident.
